Learn about the growth and viability of your SIL business in just 10 minutes.

Get a detailed overview of the new drivers of SIL success - free for NDIS providers.

About our SIL viability assessment

SIL is much more complex than it used to be. Competition for new customers is increasing, while the hourly ROC model has driven down margins. Vacancy rates are a major risk which will be exacerbated by the impending ILO roll out.

This assessment will consider your businesses viability, ability to grow and risk mitigation. To grow in the SIL market organisations need a robust value proposition, expedient intake processes and compelling staff attraction strategy. It is only the combination of these activities that will allow you to thrive and capture momentary customer demand. This assessment with give you a clear understanding of your position.

Your expert for SIL Viability

Our team has worked in the NDIS since the Hunter trial site and has been responsible for some of Australia's largest and fastest growing SIL programs. Our team has extensive experience in NDIS operations and leveraging marketing, HR and finance to sustainably grow.

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John Harries

Managing Director of Empathia Group

How many SIL customers do you support?

SIL Customers:

About your viability

What is your vacancy rate?

💡 Your vacancy rate is your unfilled placements divided by your total placements.

About your growth

How many SIL leads did you generate in the last 12 months?

New leads:

💡A lead refers to establishing first contact with a potential customer.

About your growth


How many SIL conversions did you achieve in the last 12 months?

Conversions:

💡 A conversion is succesfully signing a customer.

About your marketing

Do you have a valuable point of difference that is recognised by your customers?

💡 A point of difference is something unique about your offer that your customers value.

About your marketing

Do you have a CRM that identifies leads and assesses their onboarding experience?

💡 A CRM is a Customer relationship management system.

About your marketing

Do you have a process to maximise lead conversion?


About your marketing

Do you have a marketing strategy that targets key refers and generates leads reliably?

About your risk

Do you have a contingency plan in the event several SIL customers transfer to ILO?

💡 ILO (Individualised living options) is a major change to how accommodation is addressed in the NDIS.

About your risk

Do you clearly understand the solvency risk associated with increases in vacancy rates?

💡 ILO (Individualised living options) is funding different to SIL and may result in vacancies and reduced revenue.

About your staff


How many front-line staff do you employ

Staff:

💡 A front-line staff member is someone who undertakes direct service provision, such as a support worker.

About your staff

How many frontline staff have left your organisation in the last 3 months?

💡 Annualised turnover is number of staff you have turnover divided by the average of the total number of front-line staff you employ. You can take your monthly number and multiple it by 12.

About your staff

How long does it typically take you to attract and make an offer to a candidate when filling a permanent part time vacancy?

Weeks:

💡 Typically this includes total time from raising the authority to recruit until the person starts their first day (including induction).

About your staff

How many hours do you spend inducting each new starter?

Hours:


About your staff

What was your most recent staff engagement score?

💡 Engagement scores predict turnover and client outcomes.

About your staff

How likely is it that a staff member would recommend you as a place to work for family members


About your staff

How many hours per fortnight do you typically look to include within your base contracts of employment?

Hours:


About your staff

How well equipped is your Organisation to resolve performance/conduct issues or staff grievances?

💡 Engagement scores predict turnover and client outcomes.

About your Finances

Some quick questions about your financial performance

If you don't know this information or are uncomfortable providing it, you can skip it. We only use this information to produce financial metrics for your report. If you run a not for profit we can access it for you via the ACNC.

Your profit or loss for 2020/2021
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Your annual revenue for 2020/2021
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Your current assets
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Your current liabilities
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Your total assets
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Your total liabilities
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💡 These numbers will help us understand your business health.

About your Finances

Do you have an understanding of the cost to deliver each type of service?

💡 NDIS margins can be thin. Having a detailed understanding of your margins can help you business.

About your Finances

Do you have systems, process and capabilities to accurately forecast demand and its impact on revenue?

💡 NDIS margins can be thin. Having a detailed understanding of your margins can help you business.

About your Finances

Do you regularly review your financial performance against a set of established key indicators?

💡 NDIS margins can be thin. Having a detailed understanding of your margins can help you business.

Great job!

You've completed our SIL readiness assessment and are almost ready to recieve a report

How we can help you

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Provider first
We are provider focused and understand what drives your business.
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Competence
Our team of business professionals live for SIL detail.
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Experience
With more than 15 years of experience in NDIS.
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No commitment
Our offering is free of charge and without any commitments.

Great! We've compiled our viability report for you.

To whom should we send the report?

First name
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Last name
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Organisation
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Email address
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Our report has already helped SIL businesses across Australia  🎉

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Awesome! Your report is on the way.

Want to get in touch?

Email us: hello@empathiagroup.com

Call us: 0421 341 109

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