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We'd love your feedback!

This agency scorecard consists of 4 sections and should take about 5 minutes to complete.


We seek your assistance in answering the following questions as truthfully as possible, as this will help us better serve you in 2025.

Note:

The responses will only be viewed by the management team of KPI Media and we assure you that all responses will be kept strictly confidential. Thank you for being part of KPI Media!

❤️ KPI Media Team

How was your overall experience with us?

KPI Media has the relevant domain knowledge & expertise required to manage our needs

KPI Media provides strategic insights & recommendations which align well with our business objectives

KPI Media provides well-thought out and strategic Paid Media Plans which align well with our business objectives

KPI Media provides sufficient visibility into campaign performance with their Paid Media Dashboards

KPI Media provides sufficient rationale & education into their performance marketing strategies

KPI Media has done well in helping us achieve our monthly KPIs

My overall experience working with KPI Media has been better than other media agencies

Please specify an answer

How would you rate our client servicing?

We can easily reach the appropriate contact person at KPI Media whenever needed

KPI Media collaborates effectively and enthusiastically with our team 

KPI Media promptly and effectively addresses concerns and emergencies

KPI Media provides sufficient context and ensures that we understand the main campaign issues

KPI Media adheres well to the established timelines for campaign launches

KPI Media provides effective projections on budget and KPI pacing

KPI Media's onboarding processes are easy to use and completed swiftly

Overall, I would rate my client servicing team as:

Please specify an answer

How were our finance and admin work for you?

KPI Media prepares media plans and contracts that are detailed enough for our requirements

KPI Media provides sufficient time to make payment after receiving the invoice

KPI Media charges a fair management fee compared to their peers and for our level of services offered 

KPI Media offers sufficient flexibility in terms of spending our campaign budget over a period of time

Please specify an answer

Were we a good cultural fit?

We share the same tenacity at work and think that KPI Media works fast

We have shared values on role and importance of performance marketing

We have a similar vision of the ideal client-partner relationship

We enjoy working with the KPI Media team

I would recommend KPI Media to other brands looking for an advertising agency

Please specify an answer

Finally, tell us a little about yourself

The responses will only be viewed by the management team of KPI Media and we assure you that all responses will be kept strictly confidential.

Please enter your first name
Please enter your last name
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Thank you for your feedback!

If you can spare the time, we'd love for you to leave a short review of us on Google.

– KPI Media Team

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